“Truly Above and Beyond”

You have a great agent, Ed Townsend, working for you. I will say that he went above and beyond for Maria and I on Friday morning. We were getting ready to purchase a new (used) vehicle at Ross Motor Cars and when I called Ed on his cell, I found out that your office was closed. We were looking to have insurance put on our vehicle so that my son could take our car (that I am selling him) for the remainder of the weekend. Ed, even though he was preparing for a holiday weekend, made sure that we got the insurance by contacting Hannover and following through with me to insure that the vehicle would be insured/added to our existing policy. Truly above and beyond what would be expected from anyone else. Thank you for having him work with us on our accounts and I do realize that the attitude does come from the top down…so thanks for an awesome relationship!— Antonio Ponte

“Highly Recommended”

One of the reasons Brooks, Todd & McNeil’s has been in business for over 180 years is because of their agents ability to understand their customers need. Chuck is always available (I’ve known him to respond to emails while he’s on vacation). This is an outstanding insurance agency for all your insurance needs (personal and business) Highly recommend.— Renee Musante

“Extremely responsive and very timely”

Just a quick note to tell you how much I appreciate the all the help that Amy Manchester-Woodilla has given me over the past several months. I have been in the process of making changes to  my mothers homeowner’s policy. Since my mother recently passed away, now I am making additional changes. Amy has been extremely responsive and very timely in her attention to this matter. I wish everyone did their job as well as Amy. She is a real gem. — Joan J. Rees

“The entire staff is very professional”

Brooks, Todd & McNeil has been servicing the insurance needs for Eastside Electric, Inc for several years now. The entire staff is very professional and always has our best interests in mind including product pricing, customer service and follow up of any issues that required a claim. I would highly recommend Brooks, Todd & McNeil for your insurance needs.— Gregory L. Mele President, Eastside Electric, Inc.

“Extremely easy to work with”

My husband and I recently worked with Pierce in the health insurance department to obtain a supplemental Medicare policy and a policy on the CT exchange. He was extremely easy to work with, explained everything very thoroughly and kept in touch throughout the process. Insurance isn’t exactly fun, but we found him very pleasant to talk to and enjoyed spending a little bit of time with him. We even recommended him to a good friend and Pierce wrote a policy for him as well. We just wanted to pass along how pleased we were to work with him.— Sincerely, Gail Doolittle

“Premiums kept rising with my old insurance”

The first time I met Jen Espinal was in March 2016. I was in need of new insurance for my car and home since my premiums kept rising with my old insurance. Jen did research for me on the best options and matched me with a company that had a lower rate and more coverage. All during the process Jen kept me up to date on the process, sent me the necessary forms to fill out, and was available to answer my questions. If I could not get her directly, I could email her or leave a voice message in which she would get back to me promptly. She made the process of switching insurance as painless as possible since it can be daunting and time consuming. Jen was professional in her contacts with me and it was a pleasure to work with her.— Susan Denz, Manchester, CT

“They saved us so much money!”

Our previous company raised our rates and so we gave Brooks, Todd & McNeil a try. Within the time of my renewal, which was a few days they got us such great rates and saved us so much money! Jen did a wonderful job and everyone there is so pleasant to deal with. Thanks Jen and Brooks, Todd & McNeil.— Michele & Malcolm, Torrington, CT

“They offer competitive rates and bundled discounts”

They offer competitive rates and bundled discounts and the direct withdrawal makes it super easy to just set it and forget it, knowing they are always looking out for our best interests. I would recommend Brooks, Todd and McNeil to my friends, family and anyone looking for insurance in the state of CT.— Lora O.

“Very caring attitude to our needs”

Jen Espinal proved herself to us to be attentive to our insurance needs. She was definitely alert to what is available and showed knowledge and a very caring attitude to our needs. In doing so, she was most helpful and trustworthy and saved us much money in our homeowners premiums for the exact same coverage. For example, we went from $2300 per year to $801 per year!— Jeff & Mary Bray, Torrington, CT

“Advocate when filing a claim”

Having been a client of Kate Gusy’s for nearly 10 years, I can say without hesitation that Kate’s level of knowledge and professionalism is second to none. The times that I have had to file a claim with Kate the process has been seamless and she goes above and beyond to ensure that I am in the loop and fully understand. It is such a blessing to have Kate in my corner and to have peace of mind that all of my insurance needs are being taken care of and I do not have to stress out about it. I would highly recommend Kate Gusy to anyone in search of an insurance agent that will have your best interest in mind and be your advocate when filing a claim.— Patrick Greene, President, Greene Moving and Storage

“Unparalleled customer service”

Brooks Todd & McNeil provide unparalleled customer service, it’s as simple as that!

Whenever there was a question that needed answering, a claim to be made, or even a request for a quote, the entire staff is amazing to work with. I have the unique opportunity to be able to speak as a satisfied customer and a strategic partner. I quickly learned about Kate Gusy and her passion for making sure people are properly insured when I met her at a networking event. Later that day, I began the process of switching my homeowners policy to Kate and her agency. I am pleased to say that Kate will be writing the policy on my new home as well.

From a professional standpoint, my company, SERVPRO of Manchester-Bolton finds working with Brooks Todd & McNeil to be very easy, since they have a dedicated, in house claims representative there to handle any issues. I have been extremely pleased having Kate as my agent the past 4 years. I feel extremely comfortable knowing I have Kate and her agency there for me if anything happens.
— Steve Bennett, SERVPRO

“We are impressed with each and every agent”

We have been clients at Brooks Todd & McNeil for 11 years and have really appreciated the excellent service they provide. We have our business insurance, our homeowners and auto, as well as our health insurance and life insurance through this agency. Each of our sons uses this agency as well. Each type/branch of insurance is handled by different agents and we can honestly say that we are impressed with each and every agent that we have ever dealt with. The professionalism, the wealth of knowledge and their courteous, friendly behavior, has made any transaction, claim, certificate of insurance or any questions we may have, a breeze. We highly recommend this agency to anyone looking for great insurance coverage, great customer service representation and ease of contacting and expediting any insurance matters.— John & Terrie Waitt South Windsor, CT

“The team is creative, trustworthy and works with you side by side”

I have known Steven Todd personally for over 10 years and continue to be a loyal client of Brooks, Todd & McNeil. The level of personalized customer service we have received over the years has been unparalleled. The team at Brooks, Todd & McNeil is creative, trustworthy and most importantly works with you side by side, offering support and guidance when managing through a claim. As consumers we often focus on price and neglect the importance of service and claim support. I definitely get what I pay for with Brooks, Todd & McNeil!— David Oliver