CT Insurance Agents
Brooks, Todd & McNeil has built a team of insurance professionals in Torrington, South Windsor and Enfield, CT who have your best interests in mind. Our CT insurance agents live and work in the communities we serve, so we have a special appreciation for the insurance needs of businesses, non-profit organizations and families here.
Contact Brooks, Todd & McNeil to speak directly with an insurance agent you can trust. Our friendly staff is here to assist you, and you can count on us to recommend just the right insurance solutions for you, at a price you can afford.
A message from our President & CEO, Stephen Todd, CPCU, CIC:
Brooks, Todd & McNeil is 100% committed to providing quality service to individuals, businesses and our community just as we have for more than 175 years. Whether identifying your insurance needs or navigating the process for an insurance claim, our team is here to help.
Before becoming owner, President & CEO of Brooks, Todd & McNeil in 2008, Stephen worked as a multi-line, Commercial Lines Underwriter for American States Insurance Company. Prior to that he worked for Travelers Insurance Company as a licensed National Account Liability Inside Claims adjuster, Outside adjuster and then as a Litigation Specialist. He also worked in the Finance department of the home office of Travelers in Hartford, CT.
Stephen was Vice President of the Young insurance Professionals (PIA) and nominated for the Young Insurance Professional of the Year for Connecticut in 1998. He was also Chairman of the Young Agents Committee (IIAA), and nominated for the Young Agent of the Year for Connecticut in 1999. He has served on the National Agents Advisory Council for Central Insurance Company and MSA/National Grange Insurance Company. He also has served on regional advisory councils for Harleysville Insurance Company, and Acadia Insurance Company, and presently serves on the Jonathan Trumbull agents advisory council of The Hartford and the advisory council of Utica National Insurance Group.
Stephen is also presently serving as past-President of the Northwest CT YMCA board of directors, Vice President of Five Points Gallery, and Corporator for Charlotte Hungerford Hospital and Northwest Community Bank. He formerly served as Vice President on the board of directors for Crossroads Ranch for disadvantaged youth.
Stephen has lived locally in New Hartford, CT since 1992 and is the proud parent of Michaela, Erica and Angela Todd. Stephen has enjoyed coaching his daughters’ soccer, basketball and softball teams and they are all avid downhill skiers. Stephen enjoys golfing and has completed 84 half-marathons.
Our Management Team
Gordon Todd (Retired)
Chairman of the Board
Born in Chasm Falls, NY, Gordon graduated with a Bachelor of Science Degree in Business Administration from Syracuse University in 1960. Over the years he worked for such companies as Shell Oil and Travelers Insurance until purchasing the Burns, Brooks and McNeil insurance agency in 1980. Under his direction, the agency grew from 8 employees and $500,000 in premium to fifty employees with $40 million in premium volume. He also established several branch offices throughout CT. During his presidency, the agency was recognized as one of the fastest growing and most successful privately-owned Independent Insurance Agents in New England.
Since his retirement, Gordon has continued to take an active roll as Chairman of the agency and provides his experienced advice to Senior Management. He loves his lake home on Lake Titus in the Adirondacks during the summer and golfing.
Marianne Ulrich, CIC
Senior Vice-President and CFO
Marianne earned her BS in accounting from New Hampshire College and has over 27 years of accounting experience – the most recent 17 years in the independent insurance agency environment. Marianne thrives on financial analysis and project modeling and never shies away from being a day-to-day accountant, when needed. She is an avid reader and enjoys spending time with her family.
Brian Daly CWCA
Vice-President Sales & Marketing
Brian has 40 years experience in the Insurance industry. He has worked as an agent and in numerous management positions with various insurance companies and independent agency organizations. He holds a CWCA designation (Certified Workers Compensation Advisor). This is a Nationally recognized designation that specializes in working with clients to help control Workers Compensation exposure and costs. He and the sales, service and marketing teams are accountable for building & delivering value added solutions to our clients.
In his free time Brian enjoys spending time with his wife and three daughters. He also enjoys golf, skiing and his favorite sports teams.
Deborah Jones, CPCU, CIC
Vice-President Personal Lines Service
Deborah has been in the insurance industry for over 30 years in both Sales and Service, celebrating 15 years at Brooks, Todd & McNeil in 2016. Deborah enjoys working with clients to provide them with the best solution for their needs. Deborah has a Bachelor’s Degree in Music Education, plays the clarinet with Salisbury Band & Hot Shots and has recently completed the Chartered Property Casualty Underwriter (CPCU) designation. Deborah and her husband spend their off time traveling & reading. Deborah has served on committees at her church and regularly supports their ministries.
Tim has been working in the casualty claim adjuster field for 38 years. The last 14 years he has been a member of the Brooks, Todd & McNeil family helping our insured’s through the claim process when misfortune comes their way. Tim acts as a liaison between the insured and their carrier bringing honest and straightforward evaluations and thoughts regarding coverage situations.
Tim is a 28-year volunteer fire fighter and has been a fire instructor. He was elected his town Board of Selectmen on two occasions and is an active member of the Winsted Water and Sewer Commission.
Assistant Personal Lines Manager
Lisa earned her BS in Marketing from Central CT State University and has over 30 years of insurance experience. She started her career as a Commercial Underwriter for Aetna Life & Casualty and has worked in both commercial and personal insurance since then. She has been with Brooks, Todd & McNeil since 2004, working in Personal Lines Marketing.
Lisa is married with 3 sons, and has enjoyed volunteering with several school and community organizations over the years. She is currently pursuing her C.I.C., Certified Insurance Counselor designation.
Sales Development Manager
Frank began his insurance career in 1985 in Westchester, NY. In 1992, he started his own agency where he specialized in hospitality including nightclubs, bars, hotels and restaurants. He grew this business into one of the top agencies in the area for these classes of business. In 2009, Frank moved to South Carolina where he started what would turn out to be a temporary retirement. Wanting to be closer to his family in the Tri-State area, Frank moved back to CT in 2018 when he joined the Brooks, Todd & McNeil team as the Sales Development Manager. He brings to the team his outgoing personality and his high drive for success.
In his spare time Frank likes to cook, travel and attend the theater. He also likes to do volunteer work and is hoping to find the time to work with a few causes once he settles into the area.
Patty Tedesco, CIC
Commercial Service Manager
Patty started in the Insurance Industry in 1987 and joined the Brooks, Todd & McNeil Team in 2002 as a Commercial Service Account Manager. She is a Certified Insurance Counselor (CIC) and an Accredited Customer Service Representative (ACSR).
Patty and her husband enjoy spending time with their families, especially their 6 grandchildren.
Our Support Team
Debbie has been in the insurance casualty claim area for over 30 years. She joined Brooks, Todd & McNeil in January 2017 and is helping clients navigate the claims process. Debbie currently is working to complete her CPCU designation.
Debbie enjoys spending time with family and friends and watching her favorite sport teams. She is also active in her church community and provides support to their ministries.
Commercial Lines Loss Control Specialist & Commercial Lines Sales
Bob has 30 years of experience in insurance and risk management, which includes loss control, national account underwriting and various leadership roles. He currently provides stewardship for middle market and large accounts. This includes the structuring of insurance programs and the design and implementation of risk management programs and services. Bob specializes in a variety of industries including construction, wholesale/distribution, manufacturing and technology and financial institutions. In his free time, Bob enjoys spending time with his wife and two kids as well as travelling and doing yard work.
Kathi Schapp, CIC
Sales Support Executive
Kathi is a graduate of St Joseph College where she earned a BA in English, with minors in Music and Communication. After managing a record label for over 11 years, she made the move to Commercial Insurance where she worked as an Account Executive for 10 years. She enjoys her current role as the assistant to the Sales Department, which keeps her very busy while allowing her to flex her creative muscles as she handles various company projects.
Kathi doesn’t really have any spare time, as she also works as a professional dog handler on the weekends. She enjoys the traveling and gets great satisfaction from the many successes she has in this arena. She is proud to be the breeder/owner/handler of many champion Golden Retrievers.
Commercial Lines Telemarketing
Margaret has been cold calling/scheduling new business sales meetings for Commercial Business Sales and Group Medical Sales executives at Brooks, Todd & McNeil since 2005 – resulting in over 323 new business clients and generating over 8.5 million in sold premium. For 6 years prior, she loved inside sales in the telecom industry selling SDSL and T1 access nationwide, and before that was licensed to sell Life & Health insurance and provided support for large groups for WellCare, Suburban Health Plan & telemarketing for US Healthcare. Margaret has a BS in corporate Communications from SCSU.
Front Desk Officer
Sales Assistant (S. Windsor)
Social Media & Marketing Consultant
Jenn is responsible for Brooks, Todd & McNeil’s social media presence and marketing initiatives, including website development, the Brooks, Todd & McNeil Bulletin and the agency blog. Jenn began her career on Capitol Hill working for United States Senator Susan Collins on her legislative team. She subsequently took a job with the National Association of Insurance Commissioners where she served as a policy advisor. Jenn owns a photography company and worked as Chief Marketing Officer for a tech start-up in New York City before settling in Connecticut with her husband and their little boy.
Jenn is a Parent Mentor for the Connecticut Birth to Three Family Connections Program providing support and encouragement to parents of infants and toddlers enrolled in the CT Birth to Three system. Jenn is also the Co-Director of Moms & More Club of West Hartford, a completely volunteer-run West Hartford-based parent organization designed to meet the needs of parents and children of West Hartford and the surrounding communities. The organization specializes in charitable giving, support for families, and activities for children and our community.
In her spare time, Jenn enjoys traveling and spending time with her family.
Cara is the newest member of our accounting team. She comes to Brooks, Todd & McNeil as a graduate from Western Conn. State University with a Bachelor’s Degree in Accounting. She has 8 years of experience with multiple aspects of accounting from other companies. She is new to the insurance industry, however, through training and constant questions, she is learning quickly.
Cara can be found at the gym most evenings and enjoys spending time with her daughter and painting, reading or swimming.
Sales Assistant (S. Windsor)
Christine earned a Bachelor of Science Degree from New Hampshire College. Upon graduation, she went into the Restaurant Management Business, before moving to CT to start a family. She joined Brooks, Todd & McNeil as a Sales Assistant to a Senior Account Executive. Christine has over 10 years office experience. She has enjoyed volunteering for different organizations over the years in her free time.
Commercial Lines Sales Team
Chuck Cadario, CIC, ARM, (S. Windsor)
Chuck has 30 years of experience in the insurance industry with various insurance companies and independent agencies. He holds both the ARM (Associate in Risk Management) and CIC (Certified Insurance Counselor) designations and is responsible for Commercial Lines new business development and client retention.
In his free time Chuck enjoys spending time with his family, the outdoors, and following Boston professional sports teams.
Blair DuPont, CIC (Bristol)
Blair has 39 years of experience in the insurance industry, 36 of those with Brooks, Todd & McNeil. He was the first new person hired by Gordon Todd when Gordon purchased the Agency in 1980. He received his CIC (Certified Insurance Counselor) designation in 1999.
Blair has volunteered many years as a youth baseball and football coach. He also has a life-long passion for auto racing, with 20 years of participation in road racing that took him all around the country. He currently lives with his wife and is active with his children and their families.
Mark Hayden, CIC (Torrington)
Prior to his insurance career, Mark was the owner of a successful pest control company, which he sold to a national company in 2003. Mark’s business ownership experience brings a unique perspective to the table when discussing, planning and implementing business and personal asset protection plans. Mark has focused his efforts on providing advice and solutions to the service, nonprofit and health care industries. Additionally, Mark is a veteran of the US Armed Forces and served two consecutive tours to Afghanistan where he served as an Operations Officer at NATO Headquarters.
Jim Hunt (Burlington)
Jim has 21 years of experience in insurance and risk management, which includes running an auto dealer insurance program for 4 years. He currently provides stewardship for small commercial, middle market and select personal services. This includes the structuring of insurance programs and the guidance and implementation of risk management programs and services. Jim specializes in a variety of industries including construction, automotive, wholesale/distribution, manufacturing and technology.
In his free time, Jim enjoys spending time with his wife and two kids as well as coaching basketball and is very active in the Burlington Lions Club.
I have been working with Jim Hunt for five or so years. Being in the construction business there is always a need for changes staying up-to-date and providing my customers with proper paperwork. Jim and his team have always stayed very prompt and professional the whole time. It’s nice knowing I don’t have to worry about those needs with them. Thank you for your professionalism and prompt attention to my needs.
~ Matthew Cassina
Brian Peters (Enfield)
Brian has worked in the insurance industry since 2007, initially with a national carrier for four years and with Brooks Todd and McNeil since. He has experience in both personal and commercial insurance.
Currently he is focused on growing his commercial lines business through developing strategies with clients to protect their business and personal assets with insurance products and risk management strategies. He attended The University of Hartford and has a B.S. in Biology with a minor in technical writing.
In his spare time Brian enjoys spending time with family, working on cars, cooking, fitness and music.
Bill Burnett, CPCU (Torrington)
Bill joined Brooks, Todd & McNeil in 2017 with over 30 years experience in the Insurance industry. He has worked as a commercial and personal lines sales agent and has worked with many of the top insurance carriers. He holds a CPCU designation and has taught continuing education courses. Bill is currently focusing on garages, contractors and restaurants and is really happy to join the Brooks, Todd & McNeil family.
In his free time Bill enjoys skiing, hiking, biking and spending time with his wife and two children. He is involved with his community and church where he has helped fixing up homes.
Bill Burnett worked with me to resolve a billing problem caused by a mistake made my previous insurance agency. He is attentive and will make sure you have the coverage that makes the most sense for you.
~ Blake Vanderjagt
Christopher Main, CIC & LUTCF (Torrington)
Chris has worked in the Connecticut insurance market for over 25 years specializing in commercial and personal lines. He holds the CIC & LUTCF designation (Certified Insurance Counselor & Life Underwriting Training Council Fellowship). A graduate of Central Connecticut State University – School of Business, Chris has effectively helped small to mid-size local businesses and local families with their insurance needs.
Chris is a former Army Military Officer and raised his family in CT. In his spare time, Chris is an avid full and half marathon runner along with member of Swim Masters Club of CT and enjoys golfing.
Peter Gallasso (S. Windsor)
Peter has a Bachelor of Science in Marketing and an MBA from The University of Connecticut. He joined Brooks, Todd, and McNeil in July 2018 after selling his own Farmers Insurance Agency and will continue to focus on both personal and commercial lines. He joined Brooks, Todd, and McNeil to provide best in class carrier markets to meet the ever-changing insurance needs of clients over the long run, offer clients better customized insurance solutions and deliver unparalleled customer care.
Peter lives in Manchester, CT. Outside the office he spends most of his time being a father to three children; McKenzie, Nicholas, and Jacob. He is active in The Knights of Columbus fraternal organization and coaching youth hockey. He is licensed in Connecticut, Massachusetts, and Rhode Island.
Personal Lines Sales Team
Jen Espinal (Torrington)
Jen was born in the Dominican Republic and came to Torrington in 1994 where she has lived since. She graduated from Oliver Wolcott Technical School with a specialty in the Health Care field then shortly after enrolled in the Briarwood College Business program.
She began her insurance career in 2004 with State Farm Insurance Company. There she worked as a Sales Associate in all lines of personal and commercial insurance including life and health insurance.
In 2008, Jen left State Farm and joined the Brooks, Todd & McNeil agency as an Account Executive in Personal Lines. Her goal is to provide insurance services by creating marketing campaigns to service our local community, as well as throughout the entire state. Jen has received many certifications on Professional Producer Training Programs as well as Customer Service Training to help her hone her skills at servicing clients. Jen is committed to providing excellent service and believes in relationship building with her clients. She is bilingual in Spanish and English which has been an asset to her career.
Outside of the professional world, Jen spends most of her time with her beloved husband and three beautiful children, David, Davian & Bella. She is also very devoted to serving in her church, where she is the Coordinator for the Religious Education & Faith Formation program as well as the Family Life Ministry. Jen also enjoys the outdoors, music, dancing, and food.
I can’t say enough about Jen Espinal and the people at Brooks, Todd & McNeil. Not only did I save a chunk of money by switching to BT&M but I was also treated with courtesy and respect. Jen made everything SO EASY. She did what she promised when she promised. It’s nice to see that customer service is alive and well with a local business. I would have given 6 stars had I been able.
~ Chris Wall
I had the pleasure of working with Jen Espinal at Brooks, Todd & McNeil for both auto & homeowners. I reached out after receiving our homeowners renewal policy which had increased yet another 20% (this was an annual occurance). Jen was thorough, well versed in her knowledge of products, higly professional and a genuine pleasure to work with. I was impressesd with the range of carriers that Brooks, Todd & McNeil were able to bring to the table for our unique family situation. Jen was able to save the family nearly $2500/year while providing a higher level of coverage on all products. Thank you Jen! Happy to be part of the Brooks, Todd & McNeil family!!
~ Donna Dauphinais Naparstek
They took the hassle out of insurance! Jen helped choose a plan that was right for me and my family. Thank you!
~ Brian Mirizzi
My experience with Jen Espnal and the whole crew were, curtious, and professional. they even saved me some money (which who doesn’t need these days?) I highly recommend giving them a chance and see if they can save you money as well. As a business owner myself, It is nice to know that someone has your back. Thanks again Brooks, Todd, and McNeil.
~ Grant Howes
Working with Jen during my stressful time of my Mom’s death and trying to purchase my mom’s house from a reverse mortgage company was a breath of fresh air. Jen was compassionate about my situation and assured me that she would make sure that at least my homeowner’s insurance will be in order; which it was. Thank you Jen for making my experience seamless.
~ Kim M.
It’s always a great experience overall doing business with the agency. I highly recommend Jen. We have done business with Jen since she was employed by state farm, and in 2012 when she joined the team, we moved our business to Brooks, Todd & McNeil and we can’t be any happier. She came to our house for signature of the paperwork. After we had a claim she personally followed up with us to see how the process was going. The rates are steady, there are many options and great service from all staff. We are very happy with our insurances, and would recommend the agency and agent to family and friends.
The first time I met Jen Espinal was in March 2016. I was in need of new insurance for my car and home since my premiums kept rising with my old insurance. Jen did research for me on the best options and matched me with a company that had a lower rate and more coverage. All during the process Jen kept me up to date on the process, sent me the necessary forms to fill out, and was available to answer my questions. If I could not get her directly, I could email her or leave a voice message in which she would get back to me promptly. She made the process of switching insurance as painless as possible since it can be daunting and time consuming. Jen was professional in her contacts with me and it was a pleasure to work with her.
~ Susan Denz
Our previous company raised our rates and so we gave Brooks, Todd & McNeil a try. Within the time of my renewal, which was a few days they got us such great rates and saved us so much money! Jen did a wonderful job and everyone there is so pleasant to deal with. Thanks Jen and Brooks, Todd & McNeil.
~ Michelle & Malcolm
Jen Espinal proved herself to us to be attentive to our insurance needs. She was definitely alert to what is available and showed knowledge and a very caring attitude to our needs. In doing so, she was most helpful and trustworthy and saved us much money in our homeowners premiums for the exact same coverage. For example, we went from $2300 per year to $801 per year!
~ Jeff & Mary Bray
Jen was a great help to me & saved me a ton of money on my auto insurance. She was fast, friendly, and answered all my questions.
~ Brooke Scarfo
Todd Euliano, CIC (S. Windsor)
Todd has been with BT&M since 1997. He strongly believes in getting to know his clients and forming a long lasting relationship with each of them. He has over 25 years of experience in the insurance industry and has been on the sales side of insurance since 1999. Todd has consistently outperformed industry averages since 2003. He continues to raise the bar with a personal approach toward selling and a passion to work hard for his clients.
In his free time, Todd enjoys spending time with his wife and 2 children on the beach. He is heavily involved in coaching baseball and developing young players from ages 7-18 within his local community.
Katie Gentile (S. Windsor)
Kate Gusy, CPIW (S. Windsor)
Kate has 25 years of experience in the insurance industry specializing in Personal Lines and has worked on the Carrier, Agency, and National Brokerage side of the business. She has been with Brooks, Todd, & McNeil since 2002 and is very proud to work in our South Windsor office, as a Senior Account Sales Executive. The majority of the Personal Lines business she writes is from referrals that she receives from satisfied customers. Kate enjoys meeting the many insurance needs of her customers.
In her spare time, Kate treasures spending time with her family and friends. She also enjoys dancing, music, bowling, hiking, cooking, and traveling.
Kate Gusy was amazing to work with. She was able to get me better auto insurance at a much cheaper rate than I was paying. Saving me hundreds of dollars. I also had her take charge in my homeowners policy. Everything was so very simple and she explained everything to me. Very fast responses and easy to work with.
~ Jody C.
I cannot say enough positive things about Kate Gusy, Senior Account Executive at Brooks, Todd & McNeil Insurance. Her passion for helping others is unparalleled and her love for her work is infectious. I met Kate through Business Network International, where she is highly respected as a community business leader. Since meeting Kate, I have hearing numerous testimonials given from first hand experience about her commitment to excellence, attention to detail, and highly successful track record. Kate clearly does her job because she loves it and that is reflected in the results. With a proven history like hers, she is a no-brainer hire. When one combines a kind, caring, and compassionate person with a highly motivated and deeply committed fighter, the result is Kate Gusy, a true professional with the experience necessary to deliver excellent results.
~ Daniel Bishop
I called the South Windsor office to speak to Kate Gusy as a recommendation from my friend who also uses her as an Insurance broker. Kate is very professional, is a pleasure to talk to, and very prompt with returning phone calls. And most of all, very quickly, 2 days after calling her for the first time, she found me insurance rates that will save me $2000 a year! That’s ALOT of savings. I recommend Kate Gusy to everyone.
~ Fawn Fiore
There are no better insurance agents, they do an outstanding job in representing me, specifically Kate Gusy. Kate has been my insurance agent for nearly 14 years. It is always with pleasure that I refer Kate, as she always takes good care of anyone I refer. Keep up the great work.
~ Joe Petrowsky, Pres. Right Trac Financial Froup, Inc.
Having been a client of Kate Gusy’s for nearly 10 years, I can say without hesitation that Kate’s level of knowledge and professionalism is second to none. The times that I have had to file a claim with Kate the process has been seamless and she goes above and beyond to ensure that I am in the loop and fully understand. It is such a blessing to have Kate in my corner and to have peace of mind that all of my insurance needs are being taken care of and I do not have to stress out about it. I would highly recommend Kate Gusy to anyone in search of an insurance agent that will have your best interest in mind and be your advocate when filing a claim.
~ Patrick Greene
Brooks Todd & McNeil provide unparalleled customer service, it’s as simple as that!
Whenever there was a question that needed answering, a claim to be made, or even a request for a quote, the entire staff is amazing to work with. I have the unique opportunity to be able to speak as a satisfied customer and a strategic partner. I quickly learned about Kate Gusy and her passion for making sure people are properly insured when I met her at a networking event. Later that day, I began the process of switching my homeowners policy to Kate and her agency. I am pleased to say that Kate will be writing the policy on my new home as well.
From a professional standpoint, my company, SERVPRO of Manchester-Bolton finds working with Brooks Todd & McNeil to be very easy, since they have a dedicated, in house claims representative there to handle any issues. I have been extremely pleased having Kate as my agent the past 4 years. I feel extremely comfortable knowing I have Kate and her agency there for me if anything happens.
~ Steve Bennett, SERVPRO
Mike Soderlund (Enfield)
Mike has been with Brooks, Todd & McNeil since 2013. His main focus is to provide a comprehensive risk analysis of people’s home and auto insurance needs. He completed the PLCU program in 2015. He graduated from Western New England College and has a B.S. in Business Administration.
In his spare time he enjoys playing hockey, listening to music and cooking for his family.
I’ve been with Brooks, Todd & McNeil Insurance for a few years now. Michael Soderlund helped me get competitive rates for auto insurance and for rental property that I own. Very reasonable rates and, more importantly, outstanding customer service!
~ Joe Marinone
I was referred to Michael Soderlund from my mortgage broker. This was a great move. I have since referred family and friends looking for home and auto insurance quotes. Mike at Brooks, Todd & McNeil leaves you with a “warm” feeling. You are not just another customer. Mike took the time to answer my questions and got me quotes in a timely fashion. He kept me in the loop during the whole process. I will never go elsewhere and will continue referring Mike as my experience was phenomenal.
~ Nicole M.
We shopped around for homeowners insurance and a friend recommended Michael Soderlund. His quote was the best price we found but we also chose him for his excellent customer service. He helped us with the entire process and explained everything along the way. Thank you Mike!
~ Jen H.
Ed Townsend (Torrington)
Ed has an Associates Degree in Liberal Arts NWCCC and Bachelors of Science in Economics of Tourism CCSU. He has been with Brooks Todd McNeil since 2011 as a personal lines agent. Ed enjoys informing clients of constant changes taking place within the insurance market place, how to navigate them, and how to utilize the Agency’s services to have the most successful experience possible.
Outside of the office, Ed focuses on family, friends, health, home, and community. He attends the YMCA daily. Since 2010, he has dedicated himself toward the development and coaching of the boys youth basketball program in Torrington, with the goal of winning a state championship.
Lou started in the business in 2003 as a direct writer for MetLife auto and home products, which is where he learned the details of personal lines insurance coverage. Lou has helped hundreds of clients over the years to procure the proper insurance coverage to protect both their families’ property and income. Prior to his insurance life, Lou owned and operated an auto trim franchise in the greater Hartford area for over 25 years.
Lou has been married to his wife Karen for over 37 years, has lived in Torrington for over thirty years and has two boys that are both married and living in town; one a graphic artist, the other a tile contractor.
Robert Miles (SE Division)
Robert started in the business in 2009 as a direct writer with Allstate Insurance where he began learning the details of the industry. Over the years he has worked with many carriers and is knowledgeable in multiple lines of coverage to include personal auto, homeowners, small business, and life insurance. He has helped hundreds of clients to secure the proper coverage to protect both their families’ property and income.
He is currently licensed in his native state of Georgia as well as South Carolina.
Robert has been married to his wife Allison for 5 years and has two beautiful children, Alexander & Amelia. He is also a proud supporter of the Children’s Healthcare of Atlanta, Ronald McDonald House, and lifetime Alumni Member of the FFA.
Robert is awesome!! Robert made the process of switching insurance companies so easy and painless. Robert is not only my Insurance agent I consider him my friend. If you are looking to switch Insurance companies or are interested in a quote I would recommend calling Robert today!!!
~ Wendy Smith Price
Robert was amazing and extremely helpful with the whole process! So glad that we came across him during a stressful process. Very friendly and made everything super fast and easy.
~ Sam Penta
Commercial Lines Service Team
Susan has been in the Insurance industry for 20 years in several roles, the last 16 years of which have been in the commercial service arena. She specializes in Trucking and Contractors insurance as well as several other commercial policy types. Susan has the Associates in Underwriting (AU) Designation.
In her free time, Susan takes pleasure in reading, gardening, and cooking. She has a daughter who is an avid equestrian and enjoys supporting her in the ring.
Ted is a licensed Property and Casualty Advisor who started his career in the Insurance Industry after he graduated from St. Lawrence University in 2014 with a combined degree in Environmental Studies and Government. He worked at an insurance brokerage firm specializing in outdoor education, recreation, and conservation before he joined the Commercial Service Department at Brooks, Todd & McNeil.
In his free time, Ted enjoys spending his time outdoors hiking, paddling, skiing, and playing Ultimate Frisbee.
Sarah started in the Insurance Industry in 2017 when she joined the Brooks, Todd & McNeil team as a Commercial Lines Service Assistant and obtained her P&C Producer License upon hire. Prior to the Insurance Industry, she had experience in the finance and IT fields. Sarah graduated from Post University with her Bachelor’s Degree in Business Administration. Her degree and experience in the business world have given her a strong platform to provide Commercial Insurance Service to Brooks, Todd & McNeil’s clients.
Sarah spends the majority of her free time with her two boys. They are active in their church and local Cub Scout troop and enjoy playing games and spending time outdoors with their extended family.
Personal Lines Service Team
Brenda joined Brooks, Todd & McNeil in 2015 as a Customer Service Representative after 11 years with the Hartford. She received her Bachelor’s degree in psychology from Mount Saint Mary’s University.
Brenda is originally from Danbury and has lived in Oakville for the past 30 years. She has two sons and enjoys reading in her spare time. Brenda also served as Secretary and then President of Griffin School PTO, Gridiron Club mom and helped with her son’s Boy Scout troop.
Keena Monsam, ACSR
Keena has been with Brooks, Todd & McNeil since 2004. She started her career in Customer Service in 1987 in the manufacturing industry. Keena has an Accredited Customer Service Representative (ACSR) designation and continues her studies in the insurance field. She enjoys working with her clients and servicing their insurance needs. Keena is a Personal Lines Trainer & Client Service Executive.
In her free time Keena enjoys sewing, biking, volunteering on Sundays at the Colebrook Store and spending time with her family and friends. She also volunteers for the annual YMCA 10k race on Highland Lake.
Lynn has worked in the insurance industry since 1976 and is experienced in both commercial and personal insurance. She joined Brooks, Todd & McNeil in 2013 as a Personal Lines Client Service Executive.
Lynn loves spending time with her beautiful granddaughters and watching professional football, baseball and hockey. She also enjoys knitting and donating hats for patients receiving cancer treatment and baby blankets for hospital pediatric departments. Lynn also served on the Inland Wetlands Commission and on the Ethics Committee for the Town of Winsted.
Joann Sherman, ACSR
Joann joined the Brooks, Todd & McNeil team in 2004 assisting clients with their personal insurance policies. Joann has been in the insurance industry for 19 years working in Personal Lines Customer Service and she has earned the Accredited Customer Service Representative (ACSR) designation.
Joann enjoys spending time with her family either by attending swim meets, football games or camping. She also enjoys volunteering with her son’s football team.
Amy Woodilla, ACSR
Amy has worked at Brooks, Todd & McNeil since 2005. Prior to that she worked in the accounts receivable department at the Torrington Company Corporate Headquarters. Amy has an Accredited Customer Service Representative (ACSR) designation and is currently pursuing her Certified Insurance Counselor (CIC) designation.
Amy enjoys gardening, reading and spending time with her family & friends. She also participates in the local walks for Juvenile Diabetes Research Fund, Relay for Life and Breast Cancer awareness.
Natasha joined the team at Brooks, Todd & McNeil in 2016 as a Personal Lines Sales & Service Assistant. She recently received her P&C producer license with plans to further her developing career in the insurance industry.
Natasha graduated from NWCCC with an Associate’s of Science in Fine Arts. She has been a staple at her local YMCA where she has worked for over 5 years and still continues part time.
In her spare time, she enjoys working as an independent record distributor and is heavily involved in the underground music scene. She also loves traveling, art, hiking, and the outdoors.
Mary joined Brooks, Todd & McNeil December 11, 2017 as part of the Marketing P/L Service Department. She has been in the insurance industry 20 years in servicing, marketing and claims. In her free time Mary enjoys skiing and hiking in Vermont and spending time with her husband, children and grandchildren.
Personal Lines Re-marketing Team
Dawn Geiger, ACSR
Dawn has been with Brooks, Todd & McNeil since 2003. She has an Accredited Customer Service Representative (ACSR) designation and is currently pursuing her Certified Insurance Service Representative (CISR) designation. Dawn is a Personal Lines Marketing Specialist.
Dawn has an Associates degree in Office Administration from Northwestern Connecticut Community College. Dawn volunteers as a Girl Scout parent and is a board member for the Theatre Program at Northwestern Regional #7. In her free time she enjoys spending time with her husband and two children attending their various activities.
Joyce has been in the insurance business since 1978. She was part of an agency that was acquired by Brooks, Todd & McNeil in 1999. Joyce is a Personal Lines Marketing Specialist.
Joyce and her husband enjoy spending time with family, especially their 10 grandchildren. Joyce also enjoys line dancing and singing in her church choir.
Bill Hall, CDMP
William J. Hall began his insurance career in 1988 with The Hartford Insurance. Over the years, Bill has held various positions of increasing responsibility within underwriting, service, and marketing management. Customer service awards have been a constant denominator in Bill’s career. He attributes this success to always thinking about your insurance as if it is his own.
In his spare time, Bill enjoys family, friends, helping others, writing and reading, along with his childhood hobbies of playing guitar/writing songs and performing magic. Bill is a published author of multiple books distributed worldwide. However, family, friends, and helping others smile are the most rewarding. Bill runs a small vending business where 100% of the profits go towards monthly donations to the National Children Cancer Society. Bill has two wonderful sons and resides in Plainville.
Life, Accident & Health Team
Tim has over 35 years of experience in the insurance industry and joined the Brooks, Todd & McNeil team in 1998. For the past 30 years he has specialized in the Life, Health and Employee Benefits business. Tim currently sits on the Board of Directors of the CT Association of Health Underwriters (CTAHU).
Tim was educated in the Eastchester, NY public school system and then earned a B.A from Colgate University and an M.B.A from the University of Virginia- Darden School.
Tim’s community involvement includes being on the Board of Directors of the NW CT Chamber of Commerce, where he is also Chairman of the Insurance Committee, and on the Board of the Directors of the Simsbury Meadows Performing Arts Center (SMPAC), a 501©3 organization which hosts both local and national artists and festivals.
Tim has two sons, a daughter and two grandchildren.
Elaine holds a Connecticut Life and Health Insurance license and has been in the insurance industry for more than 25 years. She enjoys helping our customers navigate the ever-changing world of health insurance; including policy design, regulation, and law. In addition to her position as an Account Manager in the Life and Health Department, she performs a number of human resource duties for the agency. Elaine has been with Brooks, Todd & McNeil since 1999.
Pierce has over 30 years experience in the financial services industry and joined Brooks, Todd & McNeil in 2015. He has been a Life and Health agent since 2012. His emphasis in this area is on the individual health market, along with the 65 and older Medicare market. He enjoys working with people and takes pride in matching each client with the coverage options and helping them to achieve their goals.
Since 2007, Pierce has served on the Board of Directors of Neighborhood Housing Services of Waterbury, where he is presently the Treasurer. In his spare time Pierce enjoys a good round of golf.
Paul Ford, LUTCF
Paul has 35 years of experience in the insurance industry, and he joined Brooks, Todd & McNeil in 1999. He works in the Life and Health Division focusing on ascertaining the needs of his clients and providing solutions for them.
In his spare time Paul enjoys watching his son and daughter participate in various school and travel team sports. He has volunteered for Special Olympics and has coached multiple sports youth teams over the past 40 years. Paul also enjoys vacationing with his wife and children on Cape Cod every summer. His favorite hobbies include bike riding, walking and playing sports with his children.
Brooks, Todd, and McNeil has been our insurance agency for many years. They carry our business, health, life, car and homeowner’s insurance. They have always been there when we needed them. We recently worked with Paul Ford from Life and Health Division. Paul has been helping us with life and health insurance for years. He is not only very knowledgeable and professional but also very personable. Whenever we have a question or need to change or update our policy, Paul is quick to respond and offer helpful advice. He always goes above and beyond to assist us with our needs. We would highly recommend Paul to our family and friends.
~ Monika Czop